Shipping and Delivery

Shipping is calculated based on method of carrier service. Small orders can be shipped via not tracked mail on request when you place your order. Please note: special requests for not tracked mail services means that you waive your right to recourse should the package be lost. We will not reimburse any undelivered/lost packages that are sent via not tracked mail services. Larger shipments will be shipped via best method. Our processing time to ship, Monday to Friday during non-holiday season, is 24-48 hours provided that the shipping & billing addresses are the same. Expect delays if shipping address is different than billing address. In this instance, shipping address will have to be confirmed before processing your order. You will receive a confirmation notice once the order is shipped with tracking information, if applicable. All orders that are shipped within the state of Georgia are charged Sales Tax, as required by law.Embroidery Design Delivery: For embroidery design downloads, we provide instant download once the order process has been completed. You will receive an email within minutes containing download information to retrieve your designs. Embroidery Deduper Software Delivery: Embroidery Deduper orders are fulfilled within 24-48 hours. It is not instant download as Gransworkroom must issue an individualized registration/licensing key. It is important to add Gransworkroom.com and Cookiescreations.com to your address book to avoid your registration email with detailed download information from being caught up with mail filters. This will arrive from Gransworkroom.com directly.