Orders and Returns

Ordering

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. Before confirming your order, you will have the opportunity to review your product order form and make changes and additions to the information .

Returns & Replacements

Returns are accepted under the following conditions: Product & product packaging must be undamaged and in sell-able condition. There is a 15% re-stocking fee and we do not refund any shipping costs. Within 30 days of receipt except for Embroidery Designs, CD Tutorials and Software. Due to the nature of technology, we do not provide refunds on: Embroidery Designs, CD Tutorials and Software but do offer exact replacement for defective product within 14 days of purchase.

Should your order be damaged during shipment, we will require an inspection by the carrier. If you notice shipment damage, bring it to the attention of the shipper promptly. Leave the items in the box or container as found and contact us directly. We will replace all damaged goods with the same products.